the mash

In the distillation process, the mash is where raw ingredients come together for the start of something awesome. Our blog works the same way. We load up the hopper with relevant facts, smart insights and random thoughts, then watch new ideas bubble up.

How Technology Impacts Customer Engagement

Is technology changing to meet consumers’ evolving needs or are consumers changing as a result of what technology enables? Like the chicken and the egg, it really doesn’t matter which came first. Consumer expectations and technology will keep changing, and if your brand is too chicken to keep up, you may be left with egg on your face (pun intended). Read on to learn why sharpening your digital CX is essential to your business survival.

The Road Ahead

Your office space could become someone’s home; states like Arizona will experiment with modifying the weather; and the pandemic will continue its’ disruption. These are just some of the ideas and events that lie ahead according to our Director of Strategic Insights Sandy Embrescia-Hridel's 2022 predictions. Read ahead for the 10 trends he believes will impact the building materials industry in the coming months.

The Art of Rejection

The job interview process, like every process where we present ourselves for selection, is vulnerable. And like any environment where we play the role of hopeful candidate—romance, for example, or academics—hearing “no” hurts. How employers deliver that no makes all the difference.

Insights into the Future of Work

In the wake of a pandemic that transformed our business interactions nearly overnight, many are asking, “What is the future of work?” From changing dress codes to reconfigured office spaces, companies and employees alike are trying to understand which aspects of the pandemic-driven changes will stick, and how to move forward.

Leadership Learnings in the Time of COVID

Extraordinary times call for extraordinary leaders and flexible strategies. And where there is chaos or change, there is always opportunity. You can tell a lot about a company and their leadership by observing how they navigate through tough, uncertain, out-of-the-ordinary times.

How to Engage Today’s Contractor

Providing a good customer experience starts with understanding your customer. Taking the time to recognize how contractors operate and what they need to provide better service to their customers allows you to better serve contractors. Working to show a contractor how to best use your products to improve their business can mean better service and increased profits for both of you.