This position will serve a multi-faceted role of leading and guiding successful brand and marketing programs, managing and mentoring our account team, establishing strategic relationships will all clients at a high level, overseeing the success of all clients and ensuring over profitability by client. The role of the Director of Client Services is to help mentor and develop the account team to enable them to better add value to our clients, grow as employees and take our client’s brand and business to the next level. The Director of Client Services may also be responsible for managing 1-2 strategic clients, and will facilitate relationships between Interrupt and these clients, ensuring growth and profitability for their clients and Interrupt.
Therefore, the fundamental attribute for this role must be strong leadership; leading the account team, leading our clients thinking and being a strong advocate of the overall Interrupt process. Your goal in this role is to understand the industry and our clients’ business deeply, and then provide so much value (through our holistic team) to our clients’ business success that our clients could not envision doing business without us and our account team couldn’t envision a better place to work.
The expectation is to step beyond simply managing the team and our accounts, to growing the depth of each team member and leading our clients’ thinking – uncovering new opportunities and positioning the client’s brand and business (and Interrupt) for optimized business results.